FAQ

Welcome to our FAQ page! Here you will find answers to the most common questions about shopping at oupinbot.com. If you cannot find the answer you are looking for, please contact us at info@oupinbot.com.

ORDERS

1. How do I place an order?

Simply browse our collection, select the items you like, choose your size and colour, and add them to your shopping cart. When you are ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly after.

2. Can I change or cancel my order?

Before dispatch: Please contact us as soon as possible at info@oupinbot.com. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has entered our processing system.

After dispatch: Please refer to our Return & Refund Policy. Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel from the day you receive your goods.

3. How do I know if my order has been confirmed?

You will receive an order confirmation email to the email address you provided at checkout. If you do not receive this email within 24 hours, please check your spam folder or contact us at info@oupinbot.com.

4. What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, and JCB

5. How long does delivery take?

We aim to dispatch all orders within 3-7 business days. Estimated delivery times are:

• Standard Delivery: 7–15business days from dispatch

Please note these are estimates and not guaranteed delivery dates.

6. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and selected delivery method. All charges are clearly displayed before you complete your purchase.

7. Do you ship internationally?

Yes, we ship to customers worldwide. Please note that international orders may be subject to import duties, customs fees, and taxes imposed by your country's customs authorities. These charges are your responsibility.

8. What if my order is delayed?

Under the Consumer Rights Act 2015, if we fail to deliver within the agreed time (or within 30 days if no time was agreed), you may specify a new delivery period or cancel the order for a full refund. Please contact us at info@oupinbot.com for assistance.

9. What if my order is lost or damaged in transit?

Please contact us at info@oupinbot.com within 7 days of the expected delivery date (for loss) or within 7 days of receipt (for damage). We will investigate and arrange for a replacement or full refund.

RETURNS & REFUNDS

10. What is your return policy?

For UK customers, you have a 14-day right to cancel under the Consumer Contracts Regulations 2013, starting from the day you receive your goods. You also have a 30-day short-term right to reject faulty goods under the Consumer Rights Act 2015.

For more details, please see our full Return & Refund Policy.

11. How do I return an item?

Contact us at info@oupinbot.com with your order number and return reason. We will provide you with return authorisation and instructions.

12. Who pays for return shipping?

All return and exchange shipping costs are the responsibility of the customer. We do not reimburse return or exchange shipping fees under any circumstances. This applies to change-of-mind returns, faulty items, and exchanges alike.

13. How long does it take to get a refund?

Once we receive and inspect your return, we will process your refund within 14 days of receiving your cancellation notice or receiving the returned goods (whichever is earlier). Please allow additional time for your payment provider to process the refund.

ACCOUNT & SECURITY

14. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to save your shipping details, track your orders, and view your order history.

15. Is my personal information secure?

Yes, we take data security seriously. We implement appropriate technical and organisational measures to protect your personal information in accordance with the UK GDPR and the Data Protection Act 2018. For more information, please see our Privacy Policy.

16. How do I update my account information?

Log in to your account and navigate to your account settings. You can update your name, email address, shipping address, and password from there.

17. What if I forget my password?

Click the "Forgot Password" link on the login page and follow the instructions to reset your password.

PRODUCTS & SIZING

18. How do I find the right size?

Please refer to our Size Guide page, where you will find detailed measurements and fitting recommendations for each product.

19. Are the product colours accurate?

We have made every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your computer monitor's display of any colour will be completely accurate.

20. Do you restock sold-out items?

We regularly restock popular items. Please check the product page for restock notifications or contact us at info@oupinbot.com for more information.

YOUR RIGHTS (UK)

21. What are my consumer rights when shopping online?

When shopping online with us, you benefit from the following UK consumer protections:

Consumer Rights Act 2015:

• Goods must be of satisfactory quality, fit for purpose, and as described

• You have a 30-day short-term right to reject faulty goods for a full refund

• We must deliver goods within 30 days unless otherwise agreed

• You are not bound to accept delivery in instalments

Consumer Contracts Regulations 2013:

• You have a 14-day cooling-off period to cancel your purchase for any reason

• You are entitled to a full refund including standard delivery costs

22. What if my goods are faulty?

If your goods are faulty, not as described, or not fit for purpose, please contact us at info@oupinbot.com. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund.

23. How do I complain?

If you are unhappy with any aspect of our service, please contact us at info@oupinbot.com. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days. If you are not satisfied with our response, you may refer your complaint to the Citizens Advice service or the relevant ombudsman.

GENERAL

24. How can I contact you?

You can reach us at:

• Email: info@oupinbot.com

• Phone: +86 18476968887

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

25. Do you have a physical store?

No, we are an online-only retailer operating through oupinbot.com.

26. Do you offer gift wrapping or gift cards?

We do not currently offer gift wrapping or gift cards.