Return & Refund Policy

Shenzhen 87 Network Consulting Service Co., Ltd. ("we", "us", or "our") operates the website oupinbot.com (the "Site"). This Return & Refund Policy governs the return and refund of products purchased through our Site.

Please do not ship returns to any "return address" printed on the package you received — that is not our address.

1. Order Cancellation

If you wish to cancel your order, please contact us at info@oupinbot.com with your order number and cancellation reason.

• a. For orders cancelled within 24 hours of purchase that have not yet been shipped, we will provide a full refund.

• b. For orders cancelled after 24 hours of purchase that have not yet been shipped, we will process a partial refund (purchase price minus a 15% cancellation fee).

• c. If the order has already been shipped, we will not accept cancellation requests. Please wait until you receive the package and then apply for a return under this Policy.

• d. Generally, you will receive your refund within 5 to 15 business days. (If you have not received your refund within 30 days, please contact us via email.)

2. Return & Exchange Period

We accept returns and exchanges within 30 calendar days from the date of delivery. Please note that requests submitted after this period may not be accepted.

3. Return Conditions

All returned or exchanged items must be:

• Unworn, undamaged, and unwashed

• With all original tags still attached to the original packaging

• In resaleable condition

If these conditions are not met, we reserve the right to refuse the return, deduct a reasonable amount from the refund, or require the buyer to bear all related costs.

4. Return & Exchange Process

Step 1: Please email our customer service team at info@oupinbot.com to request a Return Authorisation (RA) and the correct return address. Please include your order number and the reason for return/exchange in your email.

Step 2: Our customer service team will send you return/exchange instructions via email. Please follow these instructions carefully to complete the process. Do not send your return to any address printed on the package you received — that is not our address.

Step 3: Once we receive and inspect your return package, we will process your refund or exchange within one week. You will receive an email notification once your refund or exchange has been processed.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Refund Amount: Refunds will be issued for the purchase price of the item(s) only. Please note that shipping fees and handling fees are non-refundable.

Refund Timing: Generally, you will receive your refund within 5 to 15 business days from the date we process it. (If you have not received your refund within 30 days, please contact us via email.)

5. Return & Exchange Shipping Costs

All return and exchange shipping costs are the responsibility of the customer. We do not reimburse return or exchange shipping fees under any circumstances.

6. No Unauthorised Returns

We do not accept returns sent back without prior authorisation. All returns must obtain a Return Authorisation (RA) and the correct return address from us before being shipped back.

7. Missing or Damaged Items

If your package is missing items or has been damaged during transit, please keep the outer packaging so we can verify the information. Without the original outer packaging, we may not be able to assist you.

8. Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items

• Intimate apparel (lingerie, swimwear, undergarments) – for hygiene reasons

• Custom or personalised items

• Items damaged due to customer misuse

9. Faulty or Defective Items

If you receive a faulty or defective item, please contact us at info@oupinbot.com within a reasonable time. We will arrange for a replacement or full refund. Please note that return shipping costs for faulty items remain the responsibility of the customer, and shipping fees and handling fees from the original order are non-refundable.

10. Exchanges

If you wish to exchange an item for a different size or colour, please follow the return process above (Step 1–Step 3) and place a new order for the desired item. Please note that exchange shipping costs are also the responsibility of the customer. Contact us at info@oupinbot.com for assistance.